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“It’s a competitive gift.”

HIGH PERFORMANCE, ENGAGED PEOPLE AND DELIGHTED CUSTOMERS

Transform your organisation with #strengths. Hear about four leaders who’ve already done it.

Ahead of the UK stock market float, staff turnover was higher than 60% in one contact centre, and customer service was suffering. It was costing millions. They’d tried everything.
Director, Dave, spoke to us. He was desperate. ‘People just don’t like working in contact centres,’ he said. Six months later, after working with us, his staff attrition rate had halved. Now, six years on, it stands at 17%.
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Sandra, the HR Director, didn’t need to look at the data. She just had to go into the coffee shops. Some staff didn’t want to be there. Baristas were leaving. Customers were too.
She wanted a new approach. Our brief was to improve three key metrics: customer service, staff engagement and staff attrition. Change happened fast. Staff turnover in one group – apprentices – reduced by a third.
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“You can’t teach someone to care” (journalist John Humphrys, following the Mid Staffs scandal). Katherine Fenton, Chief Nurse of UCLH already knew this. She engaged us to create a profile of Ward Sisters who did care, so they could be sure they selected the right people.
Four years on, ULCH has seen £1.05 million cost avoidance, a reduction in avoidable harm, increased compliance with care processes and improvement in staff turnover. They’ve also appointed 9% more BAME people.
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Watch Lynda Greenshields, former HR Director of Saga, of the AA, and of PHS Group, talking about the business benefits of the Engaging Minds strengths approach, in our 2 minute #strengths film.

Or watch the video on YouTube.

Our work transforms businesses and changes lives. We’ve worked with 1000s of people, in more than 20 countries for 100 plus organisations.

HERE ARE SOME OF THEM:
AA
Carnival UK
CMS Cameron McKenna
Cunard
EY
Grolsch
Guy’s and St Thomas’ NHS Foundation Trust
Her Majesty’s Courts and Tribunals Service
HMP Bronzefield
King’s College Hospital NHS Trust
Imperial College Healthcare NHS Trust
Lloyd’s Register
Majid Al Futtaim
Morrisons
Newcastle Hospitals NHS Foundation Trust
Ofcom
Olympics 2012
P&O
Peroni
PHS Group
Royal Marsden Hospital
SABMiller
Saga
Selwood
Sheffield Teaching Hospitals NHS Foundation Trust
Smiths Detection
Sodexo Justice Services
Starbucks
Statoil
The Scottish Government
Unilever
University College London Hospitals
University Hospitals Birmingham
Vodafone

Learn more.

START HERE WITH OUR STRENGTHS SOLUTIONS
Download Thought Leadership Paper: Strengths-based Recruitment: the innovation that is adding millions to the bottom line and improving customer service
Get the book: Strengths-based Recruitment and Development: A Practical Guide to Talent Management Strategy for Business Results

Working with strengths consultancy Engaging Minds has undoubtedly helped many of our people to convert high-level diversity and inclusion concepts into a personal understanding of ‘WHAT’ their own strengths are — and ‘WHY’. From their enhanced personal understanding of their ‘What’ and ‘Why’, their resulting growth in confidence, engagement and impact has been wonderful to see.”
Iain Wilkie — Senior Partner EY

The quality of the selection approach was undoubtedly improved as a consequence of this work and all stakeholders bought into this very new (to us) way of appointing people. I wouldn’t hesitate to recommend the work of Engaging Minds.”
Tom Ring — Deputy Director | Legal Operations, Courts and Tribunals Development Directorate, Her Majesty’s Courts and Tribunals Service (HMCTS)

Our partnership with strengths consultancy Engaging Minds was enlightening. Their experience, expertise and approach has been invaluable. I would not hesitate to recommend them to other organisations that are ready to embrace change and business transformation.”
Sandra Porter — former HR Director, Starbucks Coffee Company, UK & Ireland

Connect with the leading strengths consultancy.

e: hello@engagingminds.co.uk
t: +44 (0) 207 998 3120
w: www.engagingminds.co.uk
twitter: Engaging__Minds

Connect with the leading strengths consultancy.

hello@engagingminds.co.uk
+44 (0) 207 998 3120
www.engagingminds.co.uk
twitter: Engaging__Minds

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